faq + help
you've got questions
we’ve got answers
All of our products are always: cruelty free, gluten free, paraben free, mineral oil free, beeswax free and paraffin free
How does the Trial Kit work?
We start you off with an $9 Trial Kit so you have 2 weeks to try The Best Little Mascara Ever. This gives you time to see if our mascara is right for you (or cancel, if not), and ensures you have one to throw in your travel or gym bag once your membership starts.
The Set includes: a full size (which is “little” cuz that’s our thing!) mascara + a set of our ERASE resuable mascara remover wipes. We also throw in a fun little surprise – our famous Little Box of Happy – just because we love ya.
After that trial, we’ll automatically send the first of your Mascara Plan shipments, which will continue at the frequency you select. You’re in complete control of your Plan and can modify or cancel it at any time!
Don’t want a membership? You can order as needed at mylittlemascaraclub.com/products.
What's the difference between your mascara formulas?
The Best Little Mascara Ever comes in two formulas.
Our LENGTH + DEFINITION mascara formula offers a more classic, natrual look. It is perfect for everyday wear. And, especially loved by those who need a boost of length, those who prefer a mascara with an incredible ratio of natural ingredients, and those who find their mascara “migrates” too much (flakes, streaks, racoon eyes, sweats off, etc) since it has unbelievable staying power – without the hazards of being a waterproof formula.
Our VOLUME + CURL mascara is the preferred choice for those who love the va-va-voom. It’s build for maximum lash volume, while still maintaining a strong base of natural ingredients. It has a more typical 18hr wear and an easy removal process.
Both formulas come in our fabulous small size and use our special brush that fits your lash line like a glove and makes applying mascara to those lower lashes a breeze.
How often should I change my mascara?
We’ve all been culprit to keeping a mascara around WAY too long. And, we all know it’s easy for bacteria to accumulate and the mascara to get clumpy and gross. Then comes the fiasco of trying to remember to pick one up at the store. Thank goodness for your new membership. 😉
On average, our “little” mascara lasts 6 weeks with daily use. Those who don’t use it daily can see it lasting much longer. However, we never recommend keeping any mascara for more than 4 months – give yourself a fresh, sanitary one! Your eyes will thank you.
How long will it take for my order to arrive?
We only ship to customers in the US and we always ship USPS First Class.
Most shipments arrive within 5-8 business days. However, some can take a little longer. You’ll get a tracking number and can watch your shipment’s progress.
If you’re located in Alaska, Hawaii, or U.S. Territories, shipments may take up to 4 weeks to arrive.
Why the little bottle?
Two reasons, really.
1) We ALL know it’s unhealthy to keep a mascara around for too long but often simply forget to buy a new one. A little bottle provides the right amount needed for a month so you always have fresh, safe mascara to use.
2) Shorter wands are SO much easier to use. Once you try it you’ll never want to go back to long mascara wands. Not only do you have better dexterity since your hand is closer to where you are applying, but you can also get better angles for thicker applications that result in more volume.
Yay for fresh, easier to use and bigger lashes!
→ Modifying my Mascara Plan Shipments
You can modify your Mascara Plan shipments anytime by visiting your Account.
You are always able to add or remove products, update your address and payment information, pause your subscription, or change the frequency of your shipments. Just click on the section you’d like to modify and take it from there.
Canceling my Mascara Plan Shipments
You can cancel anytime, for any reason with just a few clicks. We hope you’ll stay but we don’t make it hard to leave. That’s just not our style.
You can cancel (unsubscribe) from your Mascara Plan subscription at any time by logging in to your account and clicking on the link on the bottom right side of the screen.
If you’d prefer, you can pause your subscription or change your shipment frequency, instead.
Do you offer free shipping?
Yes, we offer free shipping on any order over $50, sidewide. Simply use promo code FREE50 to claim your free shipping.
Otherwise, we offer flat $5 shipping for non-subscription orders and our subscription club members enjoy flat $3 shipping with every order.
What is your return policy?
We try to ship orders as quickly as possible, which means we might not catch changes to your order in time to adjust it.
If you’re on a Mascara Plan, you can cancel or change the timing of your shipments on in your account at any time. Changes made within 48 hours of plan renewal may not go into effect until the following period.
TRIAL KIT GUARANTEE
If our products aren’t right for you, let us know. We can help you return your trial kit within 14 days of the purchase date for a full refund (not incl S/H).
Otherwise, our products are not returnable.
How do I use my coupon/promo code?
Place the product(s) in your cart. Once you are viewing your cart, you will see a link that says ‘I have a coupon’ on the left side of the screen. Click the link, enter your code, and click ‘redeem’.
Most of our coupon codes will only work if you’re using it on your first order. If you’re a returning customer, feel free to pass your code along to a friend who may want to try us out for the first time—we would really appreciate it!
Your coupon code is good to go for 90 days (unless otherwise noted).
Do I have to start a membership to order your products?
How can I earn referral or affiliate rewards?
We love our referral and affiliate partners! Thanks for sharing the mascara love. <3
REFERRAL PROGRAM (for current customers)
In your account you’ll find your special link. Share that link with others and you’ll get $5 off your next month’s membership for EVERY person you refer! Plus, they’ll get $5 off their first order (not applicable to trial kit, but any other item storewide or their first refill).
As a member of our affiliate program you can earn a commission of up to 21% for each sale you refer through your unique affiliate link. You can boost your earnings by referring other affiliates; you’ll automatically get 7% of everything they earn, too!
We provide all kinds of cute banners and a helpful 3 day cookie.
Sign up now and get sharing!
snag your trial kit for just $9
save 60% and see if our mascara is right for you